For better or, maybe, worse,
patients are judging
your care online

When patients rate you on Internet sites, it’s not necessarily the end of the world. It is an opportunity to apply your most valued clinical skill: listening.

Dr. Gunter is in ObGyn practice in San Francisco, Calif. She is the author of The Preemie Primer: A Complete Guide for Parents of Premature Babies—from Birth through the Toddler Years and Beyond (Da Capo Press, 2010). Dr. Gunter writes a blog at www.preemieprimer.com/blog/.

Dr. Gunter reports no financial relationships relevant to this article.